Notice
This integration will be deprecated as of December 15, 2023. If requiring an alternate solution, communicate with your Customer Service Manager and consider either a custom solution or using an API.
Help Scout connector allows the downloading of source content and uploading of translations to/from Help Scout.
There are a number of use cases for the connector:
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Project managers can add files directly to projects from an online repository.
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Set up the submitter portal to allow Submitters to add files to requests directly from the online repository.
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Use automated project creation (APC) to have new projects automatically created when a change in the last modified date is detected for monitored files or a folder.
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Selected files are imported the very first time APC runs.
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When an article is first translated and exported back to Help Scout, the article appears as a draft and must be published manually. If a previously published article is translated, it is immediately published when exported back into Help Scout.
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Select Your Profile from the dropdown list in the top right-hand corner of the dashboard.
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Select Authentication on the right side of the screen and then the tab. Copy the Docs API Key.
Generate this key it if it doesn't exist yet.
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From the Settings
page, scroll down to the section.
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Click on Connectors.
The
page opens. -
Click New.
The
page opens. -
Provide a name for the connection and change the Type to Help Scout .
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Paste the API key into the Help Scout Docs API key field.
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In the Help Scout Target Collection field, type the name of an existing Help Scout collection or the name of a collection to be created.
New collections appear in the collection list of the Help Scout account.
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Click Test connection.
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For a Basic or Standard Help Scout account, a message will appear to confirm the connection to the single site on Help Scout.
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For a Plus Help Scout account, a list of multilingual sites will be displayed. Select the language of each site from the drop-down lists and which site will be the source for the translation.
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Click Save.
The connector is added to the list on the
page.
To view a Help Scout collection created via the connector, the collection must first be saved.
To save a collection, follow these steps: