Direct Starter, Direct Team, LSP Freelancer, and LSP Professional plans can schedule subscriptions for cancellation, restore a subscription back to active or reactivate a cancelled subscription. It is not possible to cancel a subscription within the last 30 days of that subscription as per Phrase Terms of Service.
Only plan owners can manage subscriptions.
Other pricing plans can contact their customer service manager to help with subscription management.
To cancel a subscription or unsubscribe, follow these steps:
-
From the Cancel subscription.
tab in , clickThe
window is presented. -
Click Proceed to cancellation.
The cancellation page opens.
-
Fill out the questionnaire.
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Read and approve the cancellation statement.
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Click Cancel my Account on *date of cancellation*.
The confirmation window opens.
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Type the word Proceed with Cancellation.
and clickThe
tab is presented.
Click Restore subscription to reactivate the cancelled subscription.
A Reactivate subscription button will be available to reactivate a subscription for 60 days after it ends at which point, customer data will be deleted.