Business Team, LSP Freelancer, and LSP Professional plans can schedule subscriptions for cancellation, restore a subscription back to active or reactivate a cancelled subscription. It is not possible to cancel a subscription within the last 30 days of that subscription as per Phrase Terms of Service.
Only plan owners can manage subscriptions.
Other pricing plans can contact their customer service manager to help with subscription management.
To cancel a subscription or unsubscribe, follow these steps:
-
From the tab in , click Cancel subscription.
The window is presented.
-
Click Proceed to cancellation.
The cancellation page opens.
-
Fill out the questionnaire.
-
Read and approve the cancellation statement.
-
Click Cancel my Account on *date of cancellation*.
The confirmation window opens.
-
Type the word and click Proceed with Cancellation.
The tab is presented.
Click Restore subscription to reactivate the cancelled subscription.
A Reactivate subscription button will be available to reactivate a subscription for 60 days after it ends at which point, customer data will be deleted.
The Usage Analytics Dashboard reflects usage of the current billing cycle and is refreshed once a day at 00:00 UTC.
-
Shows product usage at the subscription level, meaning it reflects the combined usage across all organizations under that subscription, including any staging and production accounts.
-
Includes forecasted usage based on consumption patterns, and provides an estimation of how usage might evolve. It is designed to help with proactive planning, helping manage spending and budgets more effectively before any overages occur.
The forecast computation takes the last 4 weeks of use per metric, and averages out the median on a weekly basis. This is then converted into a daily rate and multiplied by the number of remaining days within the billing term.
Although the calculation is designed to minimize the impact of outliers, such as sudden spikes or irregular activity, it is to be treated it as a guidance mechanism rather than an exact prediction.
Product usage can be tracked and understood across three key areas in Phrase, each serving a specific purpose:
-
View the latest real-time consumption of each product metric up to the current moment in a billing cycle.
-
Provides a visual overview of usage trends over time, showing how each product metric is performing against its limit during the current billing cycle.
-
Offers a detailed breakdown of product usage across multiple dimensions (e.g., project, language, vendor) over the past 12 full calendar months.