The Forgot password link on the Login screen restores account access when a password is forgotten or lost. Each data center has a separate Login screen, so select the correct one before starting:
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Forgot password for user accounts in EU data center
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Forgot password for user accounts in US data center
Administrator and Owner roles cannot set, reset, or see passwords for other users.
To reset a password:
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From the page, provide your Username or Email and click Continue.
Password recovery instructions are sent to the provided address or email address associated with the Username.
If the email is not received, check the spam or junk mail folder.
Important
If multiple usernames exist for the same email address, use the username rather than the email address when resetting the password.
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Either click the link in the email or copy it into a browser. The page opens.
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Provide a new password.
New passwords must meet the following requirements:
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Min length: 12
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Max length: 72
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At least 1 uppercase character
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At least 1 numeric character
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At least 1 lowercase character
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Cannot be part of current email inbox name or username (case-insensitive)
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Click Continue to change the password.
The password has been changed, and the page opens.
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Enter Username and new password and click Login to sign in with the new password.
Account blocking
For security reasons, after 10 incorrect login attempts, the message Login temporarily blocked. Try again later. is presented. Users can try again after a 5-second delay, followed by 10, 20, 40, etc, seconds up until a full one-hour delay.
If under a deadline, it may be faster to reset the password.
Important
Outlook users
Microsoft Outlook uses the Safelinks feature to check all links in received email. The feature invalidates the reset password link and when clicked a Resource not found error is presented.
If using Outlook, disable the Safelinks option and request a new reset password email. Enabling the Safelinks option after resetting the password is recommended.