Administration
    1. Phrase
    2. Global
    3. Administration

    Phrase Access Speed

    Content is machine translated from English by Phrase Language AI.

    Slow response time from Phrase can be caused either by problems on the Phrase side or by an internet connection or VPN.

    If experiencing slow response times, follow these steps:

    1. Check the Phrase status page to see if there are any incidents reported and to see the Web App - Response Time. If the response time is less than 500 ms, Phrase is working correctly. If the response time is higher, contact the technical support team.

    2. Verify access to Phrase servers with host tracker.

    3. In many cases, the problem is caused by an Internet Service Provider re-routing the connection to Phrase servers via too many other servers, generating slow response times.

      If working with Windows, download an application for tracking connection routes such as WinMTR or similar. Generate a log and discuss it with the provider.

    4. Use of VPNs can slow down or disrupt response times from Phrase and render the platform unusable. There is nothing specific to Phrase that should affect access via VPN so if encountering issues, contact your VPN provider first.

    Was this article helpful?

    Sorry about that! In what way was it not helpful?

    The article didn’t address my problem.
    I couldn’t understand the article.
    The feature doesn’t do what I need.
    Other reason.

    Note that feedback is provided anonymously so we aren't able to reply to questions.
    If you'd like to ask a question, submit a request to our Support team.
    Thank you for your feedback.

    Articles related to Administration