Platform pricing is flexible, scalable, and customizable, allowing customers to increase their plan capacity as business needs grow.
Phrase plans are based on usage. Usage is measured via the platform’s pricing metrics, with capacity limits applied to each plan per billing period. If an organization exceeds plan capacity, some application features may become restricted during the billing period until capacity is added or the plan is upgraded.
Platform owners and administrators can monitor capacity usage in the tab of the page.
Click through tutorial on monitoring usage.
If an organization reaches or exceeds any pricing metric capacity, the feature that has reached its limit may become restricted across that organization. The account administrator(s) will be notified when an organization reaches the following capacity:
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When capacity has reached 80% of the plan limit.
At 80%, the organization will still have full access to all the plan's features. We encourage adding capacity or upgrading the plan to continue working uninterrupted.
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When capacity has reached 100% of the plan limit.
At 100%, the plan’s full capacity has been reached and the organization will be required to upgrade the plan or add capacity to continue working uninterrupted.
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When capacity is reached or exceeded.
Functionality and usage of features will be restricted. To regain full access, the organization will need to add capacity to the pricing metrics that have exceeded the capacity limits or upgrade the plan.
The following functionalities will be restricted when capacity is reached or exceeded:
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TMS Processed Words Capacity
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Capacities are measured and consumed within one billing cycle and reset automatically at the end of each billing cycle.
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Depletable capacities are adjusted for the billing cycle frequency.
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Job imports:
Importing jobs via the UI, API, or continuous localization features will create "ghost" jobs. These jobs will have no word count and cannot be downloaded. Jobs that have this status will need to be imported again after restrictions are removed.
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Submitter Portal:
Submitting projects through the Submitter Portal will be restricted.
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Capacities are measured and consumed within one billing cycle and reset automatically at the end of each billing cycle.
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Depletable capacities are adjusted for the billing cycle frequency.
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Machine translation:
Will not be available in TMS analyses, pre-translation, and MT suggestions in the CAT editor.
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Strings Managed Words Capacity
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Pricing Metrics with non-depletable capacities are not reset at the end of each billing cycle and can be increased at any point (or decreased).
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Creating new projects
Creating new projects through the UI and API will be restricted.
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Updating existing keys
Updating existing keys through the UI and API will be restricted.
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Adding new keys
Adding new keys and uploading files through the UI and API will be restricted.
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Read-only access to all data will still be available as well as the ability to export languages and delete projects, languages, keys and jobs.
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Orchestrator Workflows Capacity
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Workflow publishing
Workflow publishing will be restricted.
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Orchestrator Actions
All workflows will be undeployed once the Actions capacity is reached. Executing workflows will not be possible after the subscription runs out of Actions capacity.
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Active workflows
Workflows running at the time of reaching the Actions limit will complete their execution.
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Custom AI Deployed Models
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Custom AI deployed models
Deploying further models will not be possible.
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AI Units
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Auto LQA
Running Auto LQA will be restricted.
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AI Actions
Using AI Actions will be restricted.
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There are three categories of Pricing Metrics:
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Depletable
Pricing Metrics with depletable capacities are measured and consumed within one billing cycle and reset automatically at the end of each billing cycle (annual or quarterly). Depletable capacities are adjusted for the billing cycle frequency.
Example:
The Direct Team plan has a default capacity of 2.5 million TMS Processed Words per year, if paid annually. If paid per quarter, TMS Processed Words allocated capacity per quarter would be 625,000.
The following Pricing Metrics are Depletable:
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MTUs
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AI units
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Phrase Academy Tokens
For customers who experience fluctuations in word count, we advise an annual billing cycle as it allows for more flexibility and management of the capacity limits.
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Non-depletable
Pricing Metrics with non-depletable capacities work similarly to the concept of storage. They DO NOT get reset at the end of each billing cycle and can be increased at any point in time (or decreased, as the case may be).
Example:
A Direct Starter customer currently has 190,000 out of their 200,000 Strings Managed Words allocation stored in Phrase Strings. To create space for a large project, the customer deletes duplicate keys and old keys, reducing their stored Strings Managed Words to 170,000. A similar concept would apply to Strings Seats (a seat can be removed for one user and be given/allocated to another user.)
The following Pricing Metrics are Non-depletable:
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Strings Seats
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Orchestrator Workflows
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Custom AI Deployed Models
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Portal usage of Phrase Language AI and Phrase Portal
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Secondary metrics
Secondary metrics are based on depletable metrics and have capacity limits based on your plan.
The following are Secondary Pricing Metrics:
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Orchestrator Actions
An Orchestrator Workflow consists of a collection of individual automated processes (known as actions).
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Custom AI Training Count
The process of creating a new MT model or updating an existing one.
Details of the limits for Secondary metrics can be found on our Pricing Page and in our Terms of Service.
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Capacity can be added in-product (self-served) to the following Pricing Metrics for a fee:
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TMS Processed Words
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Strings Managed Words
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Machine Translation Units (MTUs)
There is one MTU pool for three capabilities:
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Language AI in the CAT editor
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Language AI over API
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Phrase Portal
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Orchestrator Workflows
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Deployed Models (Custom AI)
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There is one AIU pool for these capabilities:
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Auto LQA
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AI Actions
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Capacity can be added to the following Pricing Metrics by speaking to your designated Customer Success Manager:
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Strings Seats
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Portal usage of Phrase Language AI and Phrase Portal
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Phrase Academy Tokens
Affect on subscription costs
There are two types of added capacity:
Recurring |
One-time |
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This is a subscription-level recurring top-up. Capacity is added to the subscription at the time of the top-up and remains in place for future renewal(s). |
This capacity is of a one-time nature. It does not increase the subscription level at the next subscription renewal. |
We recommend this for customers whose usage is generally growing and is not influenced by spikes of usage due to one-time circumstances. It is also advisable for better cost forecasting. |
We recommend this for customers who need more capacity unexpectedly, e.g. for a large one-off project. There is a premium surcharge for adding capacity this way (see below). |
Any unused capacity is not rolled over to the next billing cycle. |
Any unused capacity is not rolled over to the next billing cycle. |
Recurring capacity can be added at any time (and multiple times) within a billing cycle. |
One-time capacity can only be added once per billing cycle. |
Recurring capacity top-ups benefit from price and time proration. The shorter the time period relevant for the added capacity (i.e., the closer the capacity is added to the subscription renewal), the lower the charge for the recurring capacity top-up. |
One-time capacity top-ups do not benefit from time and price proration. They are added to the total capacity relevant to the billing cycle at the full unit price, irrespective of the time period remaining until the subscription renewal date. |
Recurring capacity benefits from volume discounts (the more capacity purchased, the higher the expected discount). |
Adding one-time capacity incurs a unit price premium of ~40%. They also do not benefit from any volume discounts. |
Recurring capacity can be applied to Depletable and Non-depletable metrics. |
One-time capacity can only be applied to Depletable metrics. |
Customers can add and pay for recurring and one-time capacity in-product for the relevant metrics.