Analytics Dashboards

Available for

  • Team, Ultimate and Enterprise plans

Get in touch with Sales for licensing questions.

Analytics dashboards are accessed from the Analytics button on the navigation panel.

  • Charts showing by provider include both linguists and vendors.

  • Language pairs are shown as a concatenation of source to target language.

  • Charts showing by project only display the first 10,000 projects while the full project list is included when downloaded.

A video review of the dashboards.

Access rights for project manager roles to view analytics dashboards can be set by an administrator in user settings.

Every dashboard supports different filters to display relevant data in the charts. In particular, the Job state filter has three options:

  • Jobs available

  • Jobs trashed

    A job that has has been automatically or manually removed to the recycle bin and can be resurrected.

  • Jobs deleted

    A job that has been deleted from the recycle bin and can no longer be resurrected.

It is recommended that the date filter is not run for more than one year in time, as performance may degrade and chart may no longer preserve definition.

Every chart can be downloaded by hovering over the top right corner of a chart and clicking on the download button download.jpg. Charts can be downloaded in .csv, .xlsx, and .json file formats.

Legacy dashboards are accessible from the Go to legacy analytics button on the Analytics page.

Word Count

Due to different counting methods across different languages, word count as presented may not be the same as word counts produced by other applications.

  • Each join tag is replaced with one space.

  • Other tags are removed.

In languages using a whitespace for separating words (e.g., English):

  • Each number sequence including +-,. is replaced with one character (using regexp expression [+-]?[0-9]+([., -]?[0-9]++)*+).

  • Each sequence of whitespaces is replaced with one space.

  • Whitespaces at the beginning and the end of segment are removed.

  • Each sequence of characters different from space is counted as one word.

In Languages not using whitespace for separating words (e.g., Japanese):

  • Some punctuation marks are removed from the text (using regexp expression [\u2000-\u206F\u2E00-\u2E7F\u3000-\u3004\u3006-\u301F\\p{P}]).

  • Segment is split into sequences of characters belonging to non whitespace (NWS) Han, Hiragana, Katakana, and Thai scripts and sequences of characters not belonging to those scripts (WS).

  • Total number of words = (number of words from NWS) + (number of words from WS).

  • Number of words from WS is computed as for English.

  • Number of words for NWS is number of characters without whitespaces.

Volume Dashboard

The word count takes into account all source words processed (uploaded) in TMS such as when a submission has been made or a job is created. Adjust the dashboard filter to include trashed or deleted jobs. With continuous jobs, calculation is based on all the source words in the last version.

The dashboard provides insight on processed word count:

  • Words used up throughout subscription.

  • Word consumption month on month.

  • How words are distributed between providers.

  • Which language pairs occupy the highest word volume.

  • Word volume split by metadata such as clients and domains.

Time Dashboard

This dashboard focuses on on-time vs overdue job delivery based on the job date created and job due date. There are two prerequisites for data to be visualized in this dashboard:

  • Jobs require a due date.

  • Jobs need to follow the correct status order - emailed, accepted, and completed:

    • Date/time of job emailed is less or equal to the date/time of job accepted by provider.

    • Date/time of job accepted by provider is less than or equal to the date/time of job delivered or job completed by provider.

As a job can go through the same status multiple times, calculation is based on the first instance of assignment and the last instance of acceptance and completion.

The dashboard provides insight on:

  • The number of on-time and overdue jobs over time.

  • Tracking of job delivery based on metadata - i.e., clients and domains.

  • Which projects are on-track and which are not.

  • Which clients and providers tending to perform well.

  • The average time taken for jobs to be assigned, accepted, and completed split by language pair. This provides an understanding of the languages that typically take more or less time in each state.

  • The average editing time per workflow step.

If using the Snowflake Connector, the status naming is different and correlates as:

In Snowflake Connector

In TMS application


Emailed to provider


Accepted by provider

completed, completed_by_linguist


Completed by provider

Quality Dashboard

This dashboard focuses on LQA features and includes results from finished assessments. The assessment result may or may not include issues and the charts are based on the date of job creation.

The dashboard provides insight on:

  • Average quality score across an organization and the number of errors over time.

  • Which categories have the highest severity LQA errors.

  • Which providers maintain a high quality score.

  • Number of errors by severity for each project.

  • How the quality score is performing by language pair and client over time.

If other dashboard criteria are required, a feature request is welcomed.

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